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There's probably something wrong with the power supply. Sometimes horizontal frequency TV channels don't work, but vertical TV channels work perfectly. So there are two options: either the capacitor is faulty, or the power supply is faulty.

i have the same issue on novaler 4k multibox it worked fine the first use but when i changed settings of speed for first time the h-h mount can't move any more even with hardware button its move very very slowly with an noise of motor, but with other stb non enigma its work perfectly with same...